Privacy Policy
UniClean Systems Inc.
Last Updated: April 2026
This Privacy Policy is effective immediately and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this website.
Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- Data Security
- Third-Party Sharing
- Cookies and Tracking
- Your Rights
- Legal Compliance
- Contact Us
1. Introduction
Welcome to UniClean Systems Inc. (“Company,” “we,” “us,” “our,” or “UniClean”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in your interactions with our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://demo5webmint.com/ and use our cleaning services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://demo5webmint.com/ and use our cleaning services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
Important Notice: We operate in British Columbia, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA).
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and physical address
- Business Information: Company name, business type, facility details, and cleaning requirements
- Estimation Requests: Information provided when requesting a complimentary cleaning estimate
- Service Details: Specific cleaning needs, frequency preferences, and special requirements
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication: Messages, inquiries, and feedback you send through our contact forms or directly
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, and device identifier
- Usage Data: Pages visited, time spent on pages, links clicked, and referral sources
- Location Data: Approximate location based on IP address (not precise GPS)
- Technical Data: Cookies, web beacons, and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Third-party service providers and business partners
- Credit reference agencies (for credit checks, with your consent)
- Public records and business directories
- Social media platforms (if you link your account to our services)
3. How We Use Your Information
We use the information we collect for various purposes:
3.1 Primary Uses
- Providing and delivering our cleaning services
- Processing estimates and service requests
- Billing and payment processing
- Scheduling and conducting facility inspections
- Customer service and support
- Communicating with you about your account and services
3.2 Marketing and Communications
- Sending promotional offers and newsletters (with your consent)
- Notifying you about service updates and improvements
- Conducting surveys and gathering feedback
- Special promotions (e.g., 20% discounts for new customers)
3.3 Administrative and Legal
- Complying with legal obligations and regulations
- Preventing fraud and ensuring service security
- Investigating and resolving disputes
- Maintaining records for accounting and tax purposes
- Quality assurance and performance monitoring
3.4 Analytics and Improvement
- Analyzing website usage patterns and user behavior
- Improving our website functionality and user experience
- Developing new services and features
- Understanding customer preferences and needs
3.5 Legitimate Business Interests
We may use your information based on legitimate business interests, including:
- Protecting our business from fraud and loss
- Ensuring network and information security
- Creating service improvements based on user behavior
- Marketing our services and business development
4. Data Security
We take the security of your personal information very seriously and implement industry-standard safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.
4.1 Security Measures
- Encryption: SSL/TLS encryption for data transmitted through our website
- Access Controls: Restricted access to personal information to authorized personnel only
- Secure Servers: Data stored on secure, firewalled servers
- Regular Audits: Periodic security assessments and vulnerability testing
- Password Protection: Strong password requirements for account access
- Employee Training: Staff trained on data protection and privacy practices
4.2 Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:
- Active customer data: Duration of service relationship plus 7 years for tax/legal purposes
- Marketing data: Until you unsubscribe
- Website usage data: 12-24 months
- Backup data: Up to 90 days
4.3 Limitations
While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. You use our website and services at your own risk, and we are not liable for unauthorized access to your data beyond our reasonable control.
5. Third-Party Sharing
5.1 When We Share Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Payment processors, email service providers, website hosts, and analytics platforms
- Legal Requirements: Law enforcement, government agencies, or courts as required by law
- Business Partners: Contractors and partners involved in service delivery (e.g., specialized equipment vendors)
- Insurance Providers: Our insurance carriers for claims and coverage purposes
- Business Transfers: In the event of merger, acquisition, or sale of assets
5.2 Data Processing Agreements
All third-party service providers are contractually obligated to:
- Maintain the confidentiality of your information
- Use your information only for specified purposes
- Comply with applicable data protection laws
- Implement appropriate security measures
5.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any website you visit through links from our site.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your browsing experience. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable basic website functionality and security | Session or longer |
| Performance Cookies | Analyze website usage and improve performance | 12-24 months |
| Functional Cookies | Remember your preferences and settings | 12 months |
| Marketing Cookies | Track engagement with promotional content | 12 months |
6.2 Consent for Non-Essential Cookies
We require your consent before placing non-essential cookies on your device. When you first visit our website, you will see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
6.3 Disabling Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. Please note that disabling cookies may affect website functionality.
6.4 Web Beacons and Pixels
We may use web beacons (small invisible images) and pixel tags to track website usage, email opens, and advertising effectiveness. These work similarly to cookies and can be controlled through similar methods.
7. Your Privacy Rights
Under Canadian privacy laws, including PIPEDA, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of your request.
7.2 Right to Correction
You can request that we correct any inaccurate or incomplete personal information. We will update your records promptly.
7.3 Right to Deletion
You can request deletion of your personal information, subject to certain legal requirements. We will comply within 30 days unless retention is required by law.
7.4 Right to Opt-Out
You can opt out of marketing communications by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us directly using the information below
- Updating your communication preferences in your account
7.5 Right to Data Portability
You can request a copy of your personal information in a structured, commonly-used format to transfer to another service provider.
7.6 Right to Withdraw Consent
Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
7.7 Right to Complaint
If you believe we have violated your privacy rights, you can lodge a complaint with:
Office of the Privacy Commissioner of Canada
- Phone: 1-800-282-1376
- Website: www.priv.gc.ca
Information & Privacy Commissioner (BC)
- Phone: 250-387-5629 or 1-800-663-7867
- Website: www.oipc.bc.ca
7.8 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to your request within 30 days and verify your identity before providing access to your information.
8. Legal Compliance
8.1 PIPEDA Compliance
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law. This includes:
- Accountability for personal information in our custody
- Identifying purposes for information collection before collection
- Obtaining consent before collecting, using, or disclosing personal information
- Limiting information to what is necessary for identified purposes
- Ensuring accuracy, completeness, and currency of information
- Protecting personal information from loss, theft, and unauthorized access
8.2 British Columbia Privacy Act Compliance
Where applicable, we comply with the Freedom of Information and Protection of Privacy Act (FIPPA) for any government-related services.
8.3 Anti-Spam Legislation (CASL)
We comply with the Canadian Anti-Spam Legislation (CASL). All marketing emails include:
- Clear identification of the sender
- An accurate subject line
- Unsubscribe instructions
- A valid contact address
8.4 Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s account.
8.5 International Transfers
Our servers are located in Canada. Your information will generally not be transferred outside Canada unless required for service delivery. Any international transfers will comply with applicable Canadian privacy laws.
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
UniClean Systems Inc.
Phone:(604) 515-0614
Fax:(604) 515-7369
Email:info@unicleansystems.com
Mailing Address:927 Brunette Ave #203
Coquitlam, BC V3K 3T3
Canada
For urgent matters outside business hours, please call our 24/7 emergency line at (604) 515-0614
Privacy Officer
For privacy-specific inquiries, you can contact our Privacy Officer through the contact information above. All privacy requests will be handled confidentially and responded to within 30 days.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page will be revised whenever substantial changes are made.
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Requesting your explicit consent where required by law