Privacy Policy

Solid Heavy Truck & Equipment Repair Ltd. · Last updated: November 4, 2026

Solid Heavy Truck & Equipment Repair Ltd. (“Solid Heavy”, “we”, “us” or “our”) is a mobile heavy duty mechanic serving Vancouver, Burnaby, Surrey, Delta, Langley, Coquitlam, Abbotsford, Mission and all of Metro Vancouver and the Fraser Valley, British Columbia. We respect your privacy and handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

This policy explains what personal information we collect through our website and when you contact us, how we use it, and the choices and rights you have.

Information you give us. When you request a quote through our website, we collect the details you enter: your full name, phone number, city or location, address or landmark, and a description of the problem and the type of truck or equipment. When you call, text or email us, we collect your name, contact details and anything you share about your vehicle, equipment or the job.

Information needed to complete a repair. To carry out work, we may collect the location of your truck or equipment, vehicle or equipment details (such as make, model and fault codes), and billing and payment details.

Information collected automatically. Like most websites, our site and hosting provider may automatically record basic technical information, such as your IP address, browser type, device type and the pages you visit. This is used to keep the website running, secure and working properly.

We use personal information only for reasonable business purposes, including to:

• respond to your quote request, call, text or email;
• schedule appointments and travel to your roadside, yard or job site;
• diagnose and repair your truck, trailer or equipment;
• prepare quotes and invoices and process payments;
• keep service and business records, including records required for tax and legal purposes;
• keep our website secure and working properly; and
• comply with our legal obligations.

We do not sell, rent or trade your personal information, and we do not use it for unrelated purposes without your consent.

By submitting our quote form or contacting us by phone, text or email, you consent to us collecting and using your personal information for the purposes described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to provide a quote or complete a repair.

We only share personal information when it is needed to run our business or required by law, for example with:

• Service providers who help us operate, such as our website hosting provider, email delivery services and our website maintenance provider. They may only use your information to provide services to us.
• Parts suppliers, only to the extent needed to order parts for your repair.
• Payment processors, if you pay electronically.
• Government or legal authorities, when required or permitted by law.

Our website uses some third-party services to display content. When your browser loads them, these providers may receive technical information such as your IP address:

• Google Fonts, used to display the fonts on our website.
• Google reviews, displayed through a reviews widget, along with links to our Google Business Profile.

These services are governed by their own privacy policies, including the Google Privacy Policy. Our website may also link to other websites. We are not responsible for the privacy practices of those websites.

Our website uses cookies and similar technologies that are needed for the site to work properly and securely. Third-party services on our website may also set their own cookies. We do not currently use advertising cookies. You can block or delete cookies through your browser settings, but some parts of the website may not work as intended.

We use reasonable physical, technical and administrative safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Some of our service providers may store or process information outside British Columbia or Canada, including in the United States. When that happens, the information may be subject to the laws of that country.

We keep personal information only as long as it is needed for the purposes described in this policy, or as long as required by law, such as tax and accounting record-keeping requirements. When it is no longer needed, we securely delete or destroy it.

Under PIPA, you have the right to ask for access to the personal information we hold about you, to ask how it has been used and shared, and to ask us to correct it if it is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within the time required by law, and we may need to confirm your identity before releasing any information.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

If you have questions about this policy, want to access or correct your personal information, or have a privacy concern, please contact us:

Solid Heavy Truck & Equipment Repair Ltd.
Phone: (778) 955-3113
Email: Solidheavyrepair@gmail.com
Service area: Metro Vancouver and the Fraser Valley, British Columbia

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.